Visitor

 • 

1 Message

Wednesday, July 29th, 2026 11:08 AM

Loyalty Discount Expired

Long time customer and loyalty discount expired causing bill to go up significantly. I thought my rate was locked in for 5 years. Need to. lower the bill or I will need to cancel

Oldest First
Selected Oldest First

Official Employee

 • 

2.2K Messages

3 days ago

 

user_a9ba43 Good morning to you and happy Wednesday! Thank you so much for creating a post here on our Xfinity forums for help with the account. My team is the best when it comes to helping our customers and find a service that fits their needs and budget. 
I'm sorry that the loyalty discount ended. I was so excited to see those offered to customer that were ending a promotion, unfortunately they were only offered for an additional 12 months. I have not seen any renewals in the loyalty discount program at this time. 
 
While the loyalty discount may no longer be an option I would be happy to check on your account and services to make sure you have the best service and pricing to help fit your needs. Have you been able to check out https://www.xfinity.com/learn/deals/internet to see out available services and options?

 

forum icon

New to the Community?

Start Here