Loyalty discount

I was notified that I will receive a Loyalty Discount on my bill for the next 12 months because my promotion is ending. However, when I check upcoming charges I do not see the Loyalty Discount, and the full price of the service is showing. How can I see the amount of the Loyalty Discount? and How to ensure discount gets applied to my bill

Responses

EG

Expert

•

111.4K Messages

3 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityMarcus

Official Employee

•

1.6K Messages

3 days ago

user_52 thank you for using the Xfinity Community Forum to reach out regarding your discount. I would be happy to follow up on your billing to see what is going on in further detail. Was it your billing statement itself where you say information indicating this discount would be applied?

3

0

U

user_52

Visitor

•

3 Messages

Thank you. Its an email I received about loyalty discount, My upcoming billing statement does not reflect loyalty discount

Like

Reply

3 days ago

0

Again

Expert

•

31.8K Messages

@user_52

Thank you. Its an email I received about loyalty discount, My upcoming billing statement does not reflect loyalty discount

Did you check webmail to see/make sure this was a Comcast verified email?

How to tell if an email from Comcast/Xfinity is legitimate
https://www.xfinity.com/support/articles/comcast-verified-email

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

3 days ago

0

XfinityJon

Official Employee

•

291 Messages

If you have received an email indicating it will be applied it will automatically be taken care of through our system. I have worked with a few customers who had received that email, and it was taken care of. It may not be showing up just yet. When do you bills typically generate? I can set a follow-up to check in with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

U

user_52

Visitor

•

3 Messages

3 days ago

Bill gets generated on 23rd of every month. Bill that got generated on June 23rd should have included $10 Loyalty discount, but it wasn't included

1

0

XfinityJon

Official Employee

•

291 Messages

I would be happy to take a look into this for you. I would need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

user_52

Loyalty discount

EG

XfinityMarcus

user_52

Again

XfinityJon

user_52

XfinityJon

New to the Community?