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robtn95
1st Topic

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1 Message

Friday, July 11th, 2025

Loyalty Discount

I received an email saying that following the end of the introductory rate on my service that I would receive a loyalty discount, but I don't see it on my upcoming bill.

Question

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Updated 

3 months ago

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EG

Expert

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113.9K Messages

3 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAirelle

Official Employee

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3K Messages

3 months ago

 

robtn95 Hi there! WEe would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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