Visitor
•
1 Message
Loyalty Discount
I previously received an email that I would have a loyalty discount automatically applied to my bill once my current plan ended. However, my newest bill reflects the increased bill after my plan ended but with no loyalty discount applied.
Accepted Solution
XfinityJeniece
Official Employee
•
3.5K Messages
2 months ago
Hey there, @user_6ss9qg, thanks for reaching out through Xfinity Forums regarding your billing details! I would be happy to take a look at your account to ensure you are getting the right billing rate. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0