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user_15rhki
1st Topic

3 Messages

Friday, November 8th, 2024 1:23 PM

Make a payment dosen't work

I have trying now for the past two days to make a payment. Now my service has been suspended due to this. This need to be resolved. Why have provide an option that does not work. I do not have a phone to chat with an automated person. Before you ask i have already uninstalled the app and then reinstalled to see if that would work and it did not. I try using a different search browser and doesn't work. And when you ask to chat with a live agent you get nobody but the automated that is still useless

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15 days ago

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XfinityPaula

Official Employee

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1.2K Messages

15 days ago

Hello user_15rhki! Thank you for reaching out to us for help with making the payment. I'm so sorry that there have been so many issues and now the service is suspended. I know having service is vital, and I will do everything I can to help out! Thank you for taking all those steps to help correct the issue.

When you try to sign in to the Xfinity app or website are you using an email address or Xfinity ID that you have been able to use previously? 

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user_15rhki

3 Messages

My email address is my Xfinity id

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15 days ago

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XfinityPaula

Official Employee

 • 

1.2K Messages

user_15rhki Thank you for confirming that. Can you please send us a direct message with your name and service address? I will try to figure out what is causing the issue for us so that we can have your services restored asap. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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user_15rhki

3 Messages

Ok I not sure if I did right but I did send a messy

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15 days ago

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XfinityPaula

Official Employee

 • 

1.2K Messages

user_15rhki You did it right, the direct message came through. Thank you, I will reply to you there now to help figure this out! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

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