make a payment

I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?

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XfinityDuron

Official Employee

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471 Messages

5 months ago

Hello @user_si8gui the last place digital you can make a payment will be the Xfinity app. I will wait 24 hours and try again, but if that does not work you can go to your local Xfinity store to make a payment as well.

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user_c3ys5y

Visitor

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2 Messages

i am trying to make a payment

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1 day ago

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user_c3ys5y

Visitor

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2 Messages

i am trying to make a payment

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1 day ago

0

XfinityChelseaB

Official Employee

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2.1K Messages

Hello @user_c3ys5y, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Please refrain from making multiple comments or posts about the same concern per our forums guidelines. You can Make A Payment Here and see all the ways you can make a payment. We offer multiple ways to make a payment through the online portal, Xfinity App, calling into support, the Xfinity Assistant, or in an Xfinity Service Center with a payment Kiosk. We can not take payments over this platform for security purposes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_wmdi9h

Visitor

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1 Message

16 days ago

I want to make a payment

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XfinityMartyR

Official Employee

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2.9K Messages

user_wmdi9h Thank you for reaching out to the Community! You can pay your bill online here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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user_vghrog

Visitor

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2 Messages

Why does nothing work on the website? Can't pay my bill here or on the app, and can't get anyone to respond to me in the chat support. This is the worst support for customers I've ever seen and all I'm trying to do is give you my money. LOL

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15 days ago

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XfinityQue

Official Employee

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404 Messages

user_vghrog, hello there and thanks for reaching out. I understand your concerns. We are here. I wish we had someone for each individual customer because that would be awesome! What error are you getting for paying your bill?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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user_vghrog

Visitor

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2 Messages

15 days ago

I guess no one actually works here.

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user_qppja4

Visitor

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1 Message

13 days ago

I need to update my payment method

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XfinityBradM

Official Employee

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1.1K Messages

@user_qppja4 You can update your payment method using the Xfinity.com website or through the Xfinity app. Check out our manged your saved payments method article for step-by-step instructions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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Billing

user_si8gui

make a payment

XfinityDuron

user_c3ys5y

user_c3ys5y

XfinityChelseaB

user_wmdi9h

XfinityMartyR

user_vghrog

XfinityQue

user_vghrog

user_qppja4

XfinityBradM

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