Manage internet bill

The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Thank you for reaching out to us @user_zrzbby! I know I personally would want to know why there is an extra $20.00 monthly charge on my internet bill. Our NOW TV service offers 270+ Live TV and On Demand channels plus Peacock Premium. For more information on NOW TV we have a dedicated site here.

Our team can assist with removing NOW TV. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
 
You can see how to send us a direct message here.

Thank you for your help @EG!

Quite welcome @XfinityAldrik !

I spoke with customer service rep. He said he's removing the $20 for NOW from my account. 

We'll see.....