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user_9c33cc
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Friday, September 6th, 2024 11:06 PM

Manual Credit Card Payment Autopay question

Currently I have autopay set to a checking account for the discount. I was wondering, if I were to make a one time, manual credit card payment to my account to prepay a couple of months, would that have any impact on the checking account autopay discount, assuming I leave the autopay on and still connected to the checking account? 

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22 days ago

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XfinityJeniece

Official Employee

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2.4K Messages

3 months ago

Hey there, user_9c33cc, thanks for reaching out through Xfinity Forums regarding your bill. You would be able to prepay by making that one-time credit card payment without any impact on your autopay discount. You would just need to ensure that autopay remains active on your account. Let us know if you have any additional questions! We are happy to help! 

 

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mystique-ish

New Poster

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5 Messages

22 days ago

I don't see any autopay discount on my bill.  Does that mean I'm not getting it and if so, can I get it reinstated retroactively?

Also, I'm unable to add a credit or debit card.  I keep getting looped back to the login screen.

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XfinityChristy

Official Employee

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1.6K Messages

 

mystique-ish Hello, and thank you for reaching out via our Xfinity Community Forms. I understand wanting to make sure your eco bill and autopay discount is active, and I’m here to help sort this out with you. Please send us a direct message with your full name and address, we’ll review everything for you, and also take a look into the issue with adding a credit or debit card so you can manage your account easily.
 

We’re here to make this process as smooth as possible, and we appreciate the opportunity to help!

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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22 days ago

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