Visitor
•
1 Message
Military cancellation issues
I’m being billed for early termination fee. Even though I went into the store to cancel my service with my orders because I am deployed. I keep trying to speak to a live agent, but I keep getting routed to new agents.
XfinityFrank
Official Employee
•
1.3K Messages
3 months ago
Hi there, @user_dad071! Thanks for reaching out to us here on the Community Forum! We can go ahead and see what's happening with the early termination fee for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
0
0