Visitor
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3 Messages
Misguidedance and over charge
Good morning Xfinity,
Hope you are doing well.
I want to report a misguided report that happened with me. I got the device and xfinity store told me that device is free with no charges expect for monthly subscription internet service. And they offered me also one free Sim line free for one year. Now I recievd a bill for the line and 25 dollar for the device. That's is the misguided and fraud happened with me by the xfinity store. If they told me before I will not get the free Sim as I was using other Sim and I blocked that line and recieved new xfinity line. And now after 50 days sending me a bill and asking for me money and wrongfully guiding customers and now saying me I am not eligible then how I was eligible before. I want to report a misguidedance and over charging report on xfinity store because they told me wrong things and advice me wrong. There should be official person sitting on stores who has knowledge of all packages and not misguided people. Can you please investigate my case and wave off th charges for me that was wrongfully applied by xfinify.
Thank you in anticipation.
XfinityArmand
Official Employee
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2.4K Messages
2 months ago
Hello and thank you so much for taking the time to reach out to Xfinity Support @user_cstlj8! We are so glad to hear from you and want to assist in any way that we can with your service. No worries! You have reached out to the best team to assist. Thank you for bringing your recent experience to our attention. We apologize for any miscommunication you encountered. We understand your concerns regarding the charges for the device and the SIM line, which you were told would be free. Not only that, but we will take a closer look into this matter thoroughly. Our goal main goal is to ensure you are being provided with a top tier experience at all times. That includes ensuring your billing is correct and that you get the transparency you need. Please feel free to send us a private message with your details when you are ready for us to get started.
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