Missing Account - extra charges - How do I talk to a human to fix this?

Hi - 

I have 3 different accounts

 - Mobile 

-Internet

-Internet at a different location

I recently made changes to my account at an Xfinity store and now things are messed up 

1. I 'moved' my internet service to the correct account: I've lived at this location for almost a decade. Unfortunately, the address was incorrect. The person in the store created a new account with the correct address - cool. Now i'll get things via mail (like a new phone). I received a charge for a 'self install' which I was told would be removed once I cancelled the installation check-in. I cancelled it when they called at the charge is still on my bill

2. Transfered 2 lines to xfinity mobile: Bundling is cool. Too bad these accounts are in a different account with a different address. Sorta defeats the purpose of 'moving' my internet to the correct address

3. Can't find another account - I also have internet at another location. That account is no longer linked to my list of accounts in Xfinity. 

Tried calling - went a few rounds with the chatbot and the phone to try to get to an agent. Didn't work  - so, how do I get this resolved? I don't have the time to go to an Xfinity store just to talk to someone.