Mobile agent lies and deceit

SIM cards ordered, Nov 22. Shipped Nov 23. 

First bill cycle Dec 1-31.

Activation fees $25/line *2

Service charge $60/month for 2 lines.

Phone 1 activated Dec 19, phone 2 activated Jan 19.

Day Dec bill was available to view Dec 1.

The agent knew I would not be activating immediately as I just paid my for my monthly service with Cricket, no refund. 

The chat speaks for itself

Agent (12:06 am): Meanwhile, I am completing the order for you. May I know how much are you currently paying to your cell provider and for how many lines?

nullnullAgent (12:07 am): You are paying too much.

Agent (12:07 am): Hi there! We offer $60 per month for 2 lines with unlimited data, talk, and texts. However, today I can offer you $40 per month for 2 lines with unlimited data, talk, and texts. The best part is you can keep the same device and phone number, and there will be no contract, agreement, or upfront payment required today for mobile service.

Agent (12:08 am): Best part is you can keep your same number with same device.

nullAgent (12:08 am): Yes.

Agent (12:08 am): You will receive 99% coverage nationwide and around 93% worldwide.

nullAgent (12:09 am): Let me explain.

nullAgent (12:11 am): South East Idaho have access to 100Mbps or faster coverage with Xfinity.

Agent (12:11 am): $40 for 2 unlimited data lines for the next 12 months. After 12 months, the price will be $60, which will remain the same in the future as it is not a promotional price.

Agent (12:12 am): After 12 months, it's just $60 for a lifetime.

nullAgent (12:13 am): I have one great suggestion for you, May I share it ?

nullnullAgent (12:13 am): Thank you.

Agent (12:13 am): Just a moment.

Agent (12:14 am): You will receive a bill only until the last date of your service with your current provider once you activate a line with us.

Agent (12:14 am): So, the best thing I can do is offer you two eSIMs/SIMs for your two phones at $0.00 without even changing your mobile provider. You can take your time to think about it and do some research. If you decide to switch, you can activate those SIMs. Once activated, you will get a price of $40 for two lines.

Agent (12:14 am): Until and unless you activate those SIM cards, you won't be charged anything, and your current services also will not be interrupted at all.

nullAgent (12:15 am): Now we will just place order so you will get 2 Unlimited data line in just $40 once you activate it. You can activate it later.

Agent (12:15 am): Sure.

Agent (12:15 am): We just need the IMEI and cell phone number of your device. As it's a customized deal.

Agent (12:15 am): So, I can provide the appropriate digital approval with the correct SIM for the right device.

Agent (12:16 am): To find IMEI Go to Setting > General > About > IMEI

Agent (12:16 am): 15 Digit IMEI start with 35................

Agent (12:16 am): IMEI : 35.............Cell Phone Number : .............

nullAgent (12:16 am): Thank you.

Agent (12:16 am): Please help me with your another device IMEI

nullAgent (12:17 am): Thank you.

Agent (12:17 am): Now to proceed, please help me with the primary account holder details over secure link which is nothing but to verify your identity so no one can access your account except you. Please let me know once done. NOTE : Please DO NOT click any other link once you submit the details otherwise it will disconnect us.

Agent (12:18 am): Please return to the chat window once you have submitted the details via the secure data link.

Agent (12:18 am): I hope we are on same page >

Agent (12:18 am): ?

Agent (12:18 am): Shall I share secure data link ?

nullAgent (12:18 am): Your personalized secure data link: [Edited: "Personal Information"] Please use this link to our secure information site to safely enter the requested information. I'll be available if you have any questions throughout the process

Agent (12:19 am): Please let me know once you submit details.

Agent (12:19 am): It appears that you accidentally closed the link.

Agent (12:19 am): Shall I share again ?

nullAgent (12:20 am): Sure.

Agent (12:20 am): Your personalized secure data link: [Edited: "Personal Information"] Please use this link to our secure information site to safely enter the requested information. I'll be available if you have any questions throughout the process

Agent (12:20 am): The Social Security number (SSN) is required for Xfinity Mobile to protect customers and prevent fraud. It is used for identity verification when purchasing Xfinity Mobile devices and services, This requirement ensures that the account holder's information is accurate and helps maintain the security of the customer's account.

Agent (12:20 am): Looks like you were able to complete the form successfully!

Agent (12:20 am): Perfect!

Agent (12:20 am): I hope we are connected ?

nullAgent (12:21 am): Perfect!

Agent (12:21 am): Preparing order for you.

Agent (12:21 am): Allow me moment.

nullAgent (12:21 am): Please, stay on the chat window only.

nullAgent (12:21 am): Thank you.

Agent (12:22 am): Almost done. I really appreciate your time and patience.

nullAgent (12:22 am): :)

Agent (12:23 am): Xfinity Mobile Care$15/mo each deviceUnlimited smartphone screen-only repair Accidental damage, mechanical, electrical, loss and theft coverage

Agent (12:23 am): Would you like to add that.

Agent (12:23 am): It is entirely optional.

nullAgent (12:23 am): Alright!

Agent (12:23 am): For 2 Unlimited data line EST. MONTHLY bill is $46.78 including all taxes and fees and EST. PAY TODAY is $0.00

Agent (12:23 am): Sound's good ?

nullAgent (12:24 am): Awesome!

Agent (12:24 am): Shall we proceed and complete order.

nullAgent (12:24 am): Okay.

Agent (12:24 am): Just 1 minute

Agent (12:24 am): Perfect! Now one last step.Once you activate the lines then for future monthly payments please help me with the card details over secure link and let me know once done.Be rest assured as your today's pay is $0.00 you can add card even with $0.00 balance.NOTE : Please DO NOT click any other link once you submit the details otherwise it will disconnect us.

Agent (12:24 am): Even you can add any card with $0.00 balance

Agent (12:24 am): Shall I share secure data link.

Agent (12:25 am): So, after this step, I will share the final approval with you for reviewing all details and placing the order.

nullAgent (12:25 am): Yes, even with $0.00 balance

Agent (12:25 am): Once we place order you can remove that.

Agent (12:26 am): It is mandatory to share approval.

nullAgent (12:26 am): Your personalized secure data link: [Edited: "Personal Information"] Please use this link to our secure information site to safely enter the requested information. I'll be available if you have any questions throughout the process

Agent (12:26 am): Please let me know once you submit the details.

Agent (12:27 am): Looks like you were able to complete the form successfully!

Agent (12:27 am): I hope we are connected ?

nullAgent (12:27 am): Perfect!

Agent (12:27 am): Please help me with your best email address and contact number.

nullAgent (12:27 am): Thank you.

nullAgent (12:28 am): You have to pay just $25/line one time line activation fee in your first month bill, only after line activation. Nothing will be deduct today.

Agent (12:28 am): Will that be fine for you. ?

nullAgent (12:28 am): No worries.

Agent (12:28 am): I have alternative option.

nullAgent (12:30 am): I can assist you with an $18 one-time credit on your internet bill once you approve the order. Once you activate the line, you can easily start a chat with us to have the activation charges waived. We will definitely explore available options to remove them. Your mobile account will be activated at that time we will remove that.

Agent (12:30 am): Will that be fine for you ?

Agent (12:31 am): I really wish I could remove that. However, for now, we are just placing an order; we are not activating the line yet. After the line activation, your mobile account will be active, and then we will have the option to add credit for adjustment.

Agent (12:31 am): Now I will help you with $18 credit on your internet bill.

nullAgent (12:31 am): Not to worry about that.

Agent (12:32 am): Once you activate your line, you can simply initiate a chat with us. Our dedicated team will help you with the best available options for adjustment.. I will help you with $18 credit on internet bill. So just $32 is remaining.

Agent (12:32 am): Nothing will be deduct now.

Agent (12:32 am): Shall I share approval link on this number [Edited: "Personal Information"]?

nullAgent (12:34 am): No worries. With the new plan, you will get Peacock Premium for the next 24 months. We just upgrade your plan. It will update soon.

Agent (12:34 am): Once plan is update you will get notification.

Agent (12:34 am): Shall I share approval link on this number [Edited: "Personal Information"]?

nullAgent (12:34 am): Alright! Sending approval link.

nullnullAgent (12:35 am): Yes.

Agent (12:35 am): I have shared approval link via text, Please visit approval link review all details and then approve the order.

Agent (12:35 am): Have you received the approval link?

Agent (12:35 am): Thank you for the approval.

Agent (12:36 am): Allow me moment to complete order.

Agent (12:36 am): I hope we are connected ?

nullAgent (12:36 am): Perfect!

Agent (12:36 am): Allow me moment to complete order.

Agent (12:36 am): Order completed successfully!A receipt for order [Edited: "Personal Information"] has been emailed to [Edited: "Personal Information"]

Agent (12:37 am): May I know your current cell line provider.

nullAgent (12:37 am): So I can help you with activation steps.

Agent (12:37 am): Alright!

Agent (12:37 am): Just a moment.

Agent (12:38 am): You will receive your SIM shipment within the next 2-3 days. Once you received shipment you can simply activate it. I will help you with activation steps.

nullAgent (12:38 am): You just need to take your port-in PIN from your current (Cricket) provider.

Agent (12:39 am): To verify your Xfinity Mobile order, you may be contacted by the Order Verification team. This can be done over the phone or through text message or email requesting you to upload a photo of your ID. If contacted via text or email, follow the link provided to begin the verification process. Ensure to submit your documents within 72 hours to avoid order cancellation.

Agent (12:39 am): To take the port-in PIN from the Cricket Cell Phone app, you can sign in to your myCricket app or My Account online. Alternatively, you can also obtain the port-in PIN by calling or chatting with Cricket Support or visiting a Cricket store. Additionally, you can dial \*7678 from your Cricket Wireless device to get the number transfer PIN

Agent (12:39 am): Do you have Xfinity app ?

nullAgent (12:40 am): To activate a line in the Xfinity app, follow these steps:1. Sign in to the Xfinity app using the Primary user's Xfinity ID and password.2. Select the **Services** tab.3. Choose the **Mobile lines and data usage** option within the **Mobile services** card.4. Navigate to **Service Management** and select **Add a line**.5. You will be directed to the Shop page to select a device or bring your own.6. Choose between data options: By the Gig or Unlimited.7. Your new device will be added as a new line on your Xfinity Mobile account.

nullAgent (12:40 am): Once you get your port-in PIN, you can simply follow the steps mentioned above to activate your line.

Agent (12:40 am): You will get SIM shipment within next 2-3 days.

Agent (12:40 am): Kindly wait to get SIM shipment.

Agent (12:41 am): Working on Peacock activation.

Agent (12:41 am): Also, I am sending activation steps via text and email.

Agent (12:41 am): I hope we are on same page ?

nullAgent (12:42 am): Perfect!

Agent (12:42 am): Please do not cancel and replace your order. Doing so may affect your credit and the additional $20 discount.

nullAgent (12:43 am): Thank you!!

Agent (12:43 am): Please restart your TV box and log in again with your credentials. It will start up now.

nullAgent (12:46 am): Let me check !

Agent (12:49 am): Hey there! Here's how you can activate Peacock:

- Go to xfinity.com/yoursubscriptions and log in with your main Xfinity ID and password.

- In the Subscription Hub, tap "Activate" next to "Peacock Premium."

- Enter your email for your Peacock account and tap "Continue."

- Make a Peacock password and give account details, then tap "Activate."

- If you already have a Peacock account, type in your current email and password, then tap "Sign In & Activate."

- To start watching Peacock Premium, tap "Start Watching Peacock." If you have a paid subscription, cancel it first and wait for the billing cycle to end.

Agent (12:49 am): try this .

Agent (12:51 am): Please let me know once complete.

nullAgent (12:53 am): Wait, I will fix that for you

Agent (12:53 am): Please allow me a moment.

nullAgent (12:55 am): I appreciate your time and patience.

Agent (12:58 am): As I tried my best to resolve it by myself, we have a dedicated team for concerns like yours. I am transferring you so that you can receive expert help from the Peacock team. Please do not cancel the Xifimy mobile order and replace it. Doing so may impact your credit and the additional $20 discount.

nullnullAgent (12:59 am): I'm sorry for the inconvenience. I have also added an $18 one-time credit to your account. Please check it.

nullAgent (01:00 am): You can check the on your Xfinity account under the billing tab.