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user_rdzih1
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2 Messages

Friday, March 6th, 2026 11:52 PM

Mobile bill went to collections even though it was free

I have proof of being told that my mobile like was going to be free. Was charged $191 and it was sent to collections. I need this debt recalled from collections and the bill removed. 

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3 hours ago

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XfinityAbby

Official Employee

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671 Messages

3 hours ago

Hello @user_rdzih1, Thank you for reaching out to us. I do see that you sent us a direct message.  For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. With that being said, we can definitely take care of this for you from here. It just helps other members of the community with similar issues to find the answers they need.

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user_rdzih1

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Confused on what other public board there is for this issue when ive seen posts of the same issue. But yes please so i can get this taken care of. 

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3 hours ago

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XfinityAbby

Official Employee

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671 Messages

This board is fine, but we do ask that you wait to be invited to direct message @user_rdzih1, It helps us to have a ticket in our system for your public post to assist you faster. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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