Mobile Billing

I have been billed for an extra line since June. I have made repeated calls and visited the store (last visit was 9/8). I even spoke to an agent via video call the last time (9/8/25) and was assured I would be credited. NO CREDIT. What does a person have to do to get their account corrected?

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XfinityBenjaminM

Official Employee

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2.5K Messages

4 days ago

user_j6jb16 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had trouble getting this taken care of but you've come to the right place! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

user_j6jb16

Mobile Billing

XfinityBenjaminM

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