Visitor
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1 Message
Mobile Executive Team Escalation
My mobile account is all messed up and has been for months now. I have spoke with every supervisor to get my billing straightened out and your team just can’t get it fixed. Now, I have been double billed and there are crazy credits on my account. Money has been taken from my bank and I don’t know why. I am about to start contacting the FCC and all the other agencies to file a complaint. This is not right!! I need an escalation executive to look at my account and help me fix this and put money back into my account, ASAP.
XfinityAngie
Official Employee
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2.9K Messages
5 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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