1 Message
Mobile line billing error
I signed up xfinity internet with a free mobile line in February and have both activated on Feb 28. Today I just received the mobile phone bill and I got charged full price! No $40 mobile line credit and no $10/month bring your device credit . Please fix it.
also I used my friend referral to sign up both services and it’s not reflected in the incentive tracker either. I emailed twice for an update and neither time did I receive a reply.
please help
XfinityJohnG
Official Employee
•
1.6K Messages
19 days ago
Thank you for reaching out to us here @user_rvkz51. I will be happy to take a look at any billing issue for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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