Visitor
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1 Message
Mobile offer ended without any notice
Hi,
I have taken this mobile#
[Edited: "Personal Information"]
with offer ZERO cost service based on my internet connection. I got the below message from Xfinity that my unlimited mobile line is ended without any prior notice. I have the Xfinity internet service at
[Edited: "Personal Information"]
Request to revert this and restore my unlimited mobile connection on priority.
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YourXfinityMobile Unlimited line discount has ended
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Since yourXfinityInternet service was recently cancelled, we wanted to let you know that the monthly discount on yourXfinityMobile Unlimited line has ended. This discount requires an activeXfinityInternet subscription with speeds of 300 Mbps or higher, as stated in the offer’s terms and conditions. You’ll see this change on your nextXfinityMobile bill.
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Thanks for being withXfinityMobile — we’re here to help if you have questions.
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XfinityQuemekia
Official Employee
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623 Messages
6 days ago
Hello @user_9hh9v9, thanks for taking the time to reach out with your mobile billing concerns. The message you received is when your residential internet account that is associated with your mobile account is closed or package changed to a tier that is not eligible for the promotion. To confirm, have you made changes to your account or moved locations without doing a transfer of service?
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