Visitor
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1 Message
Mobile
I called xfinity on 09/23/2025 to ask for an extension for my cell phone bill and was told it was approved and I have until 10/14 to pay it, the next day my cell phones services get interrupted, I work from home and need my phones to be activated. Called back the next day and was told nothing could be done. I’m about to switch my services, interrupted my devices for 146 dollar, I’ve been a customer for over 6 years
XfinityThomasA
Official Employee
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2.9K Messages
16 days ago
Thank you for choosing Xfinity, for your feedback, and for reaching out to us here for help, user_8tgk3o. We appreciate your choice in service providers over the years and the chance to help in every way we can. You've reached the right team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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