1 Message
Modem return after reducing soeed
I just reduced my plan from 300mb/s to 150mb/s as the apartment is no longer my primary residence. Upon checkout, it mentioned I had to return my modem to avoid charge despite maintaining the $25/month unlimited + modem charge. Is it necessary to return the modem? I am unable to in the time allotted given i am not at the residence right now, hence reducing the plan.
XfinityEricB
Official Employee
•
1.7K Messages
18 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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