U

Visitor

 • 

1 Message

Monday, April 7th, 2025 4:23 PM

Monthly bill

I need to lower my monthly bill. I cannot afford it. I will have To cancel if I cannot get it lower

Official Employee

 • 

26 Messages

10 days ago

Hello @user_acb6d3 Thanks for reaching out, I can definitely understand wanting to lower your bill. I'm actually trying to budget better myself. I'd be happy to take a look at your account to see if we have anything available to better fit your needs. To do so we will need you to send a direct message. 

 

To send a "Direct Message" to Xfinity Support:

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Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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