Visitor
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1 Message
multiple billing charges
you’ve overcharged me for months and it’s impossible to get in touch with anyone to fix it so that really [Edited: Language]. i’m going to file a civil suit if i can’t receive help
Visitor
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1 Message
you’ve overcharged me for months and it’s impossible to get in touch with anyone to fix it so that really [Edited: Language]. i’m going to file a civil suit if i can’t receive help
EG
Expert
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114.7K Messages
8 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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431 Messages
8 days ago
Greetings @user_xqdpo0, and thanks for bringing your issue to the Xfinity forums, and thank you @EG for moving the post, so we would see it quickly, I hope you are both having a great Thanksgiving. As a single parent with one income, I can understand the frustration of being overcharged. You have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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