1 Message
My automatic payment is incorrect
Auto payment is incorrect. Can you please put me in touch with a live person who can fix it. Your virtual assistant is useless.
1 Message
Auto payment is incorrect. Can you please put me in touch with a live person who can fix it. Your virtual assistant is useless.
XfinityAdrienne
Official Employee
•
1.2K Messages
1 month ago
Hey there, user_e6x3ok! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the troubles with your automatic payment. We would be happy to investigate with you here on the concerns regarding the payment. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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