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user_n2po9s
1st Topic

Visitor

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2 Messages

Monday, July 28th, 2025

My Bill Amount Increased

Why did my bill go up almost $15 for my next bill? Please just answer the question and do not lust refer me to my billing page, I have been there twice and still don't know why. That page is so confusing!

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Updated 

3 months ago

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XfinityEmilyB

Official Employee

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2.4K Messages

3 months ago

 

user_n2po9s Welcome to our community forum! Thank you for reaching out so we can review your billing details and discuss the reason you saw an increase of $15. 
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address, so I can find the account and help. 

 

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user_n2po9s

Visitor

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2 Messages

Just forget it, I am SO TRIED OF XFINITY Non-Customer Service! You can't call without spending time listening to recordings, you can't email. If there were other services in my area for me, Comcast/xFinity would be gone! Goodbye!

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3 months ago

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Again

Expert

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32.7K Messages

@user_n2po9s​ 

@XfinityEmilyB wanted to get your personal information in private so she can look at your bill and explain why your bill went up.

FWIW, you won't find the information on your current bill but on your last bill on either page 3 or page 4.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 months ago

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