Visitor
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1 Message
My bill auto pay is incorrect .
August 3 I renewed my contract with a 75 monthly payment. However I was charged 115 again. I want a refund . And I want to make sure I will charged 75 monthly . I am a school teacher . I am 59 years old . If u do not change or refund me the difference I will look for another internet provider.
XfinityJustinC
Official Employee
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2.6K Messages
1 hour ago
Hello, @user_qpf8w6 thank you for reaching out over Xfinity Forums. I completely understand where you're coming from regarding the difference in the billing to the new rate that you mentioned was supposed to take effect last month. If I was in your shoes I'd be looking to ensure my billing and promotion is corrected as well. I'd definitely like to ensure I'm on the same page to better assist and have a couple of questions when you have time answer:
When making changes to an account this requires an order review where there is a recap sent with a link, and if everything looks correct there are some prompts to accept and return the order back to get completed.
- Last month did you get an order sent recapping the new pricing, and you accept the changes (you can also view your agreements in your Xfinity account: https://www.xfinity.com/support/articles/my-account-find-contract)?
From experience, I've seen that when changes are made if it's in the middle of a billing cycle the prorated changes typically don't show until the next statement so the balance that printed on a statement before the change was made may be pulled by autopay.
- Was the $115 the balance pulled for the last billing total, or is this a new statement that printed for the September?
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