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user_a8ns7j
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Tuesday, June 24th, 2025 8:27 PM

My Bill Has Increased Dramatically

My bill used to run about $100/month. That is already too high. But then I started getting excess data charges. What happened? My bill is 40% higher now and that's unacceptable. I need to understand why this has happened and how to reduce the bill. My usage hasn't gone up.

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4 hours ago

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user_a8ns7j

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6 months ago

and I'm not interested in hearing double speak. I need straight forward answers. If you're trying to [Edited: "Language"] me, just admit it.

(edited)

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XfinityChelseaB

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2.1K Messages

6 months ago

Hello @user_a8ns7j, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_htwn5o

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6 hours ago

I understand that Denver (via Comcast) has one of the highest Broadcast fees in the country.  Why is that and is Comcast trying to push back from additional increases?

Are their TV Cable packages that exclude the local channels, as those are easy to pick up over the air?

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XfinityMatthew

Official Employee

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1.2K Messages

Hello @user_htwn5o Thanks for your question. With Broadcast fees it does vary by area and the content available to you. We cover half the cost of these fees, while the other half is what you see on your bill. We are always negotiating with the different networks to find a deal that works for both parties to give our customer's the content they want. 

 

In terms of excluding those fees and plans that include the local channels with include the broadcast fees. As those major networks own more that just the locals in many cases including some that are not available over the air. 

 

In terms of plans without the fees we have our NOW TV. More information can be found here: https://www.xfinity.com/support/articles/now-tv-overview

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