user_k0pipj Thanks for your posting on our Community forums for assistance with your billing. We can certainly help review what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
user_hojlom Thank you for taking time out of your busy day to let us know about your billing concerns. I live on a tight budget and understand how important it is to keep monthly bills at a reasonable level. Let's review your account together and find the best option for your household needs :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have an account for my Internet services with you started in January 2025 at $85. I was told that would be the monthly rate however every month since approximately July the rate has gone up it is now at about 112-$114. What is going on? I am a senior citizen on a fixed income. I cannot take these constant rising of premiums per month I know the fees go up, but how can they go up so quickly every month it goes up 5 to 8 dollars. I have been a Comcast customer for over 15 years although this is a new account with you. in previous years you were always able to do something about this. What can you do now. I am already at the basic services so there is not much more to cut out. Just keep the fees down!!!!!!!! What will my next months bill surprise be!!!!
I know your costs are increasing also, but you are a big corporation. I am just a little fish in the big pond. Please help. Thank you.
Hi there, @user_8af3kg ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
•
2.7K Messages
4 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_hojlom
Visitor
•
2 Messages
18 days ago
Wht is my bill going up
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user_8af3kg
Visitor
•
1 Message
13 days ago
I have an account for my Internet services with you started in January 2025 at $85. I was told that would be the monthly rate however every month since approximately July the rate has gone up it is now at about 112-$114. What is going on? I am a senior citizen on a fixed income. I cannot take these constant rising of premiums per month I know the fees go up, but how can they go up so quickly every month it goes up 5 to 8 dollars. I have been a Comcast customer for over 15 years although this is a new account with you. in previous years you were always able to do something about this. What can you do now. I am already at the basic services so there is not much more to cut out. Just keep the fees down!!!!!!!! What will my next months bill surprise be!!!!
I know your costs are increasing also, but you are a big corporation. I am just a little fish in the big pond. Please help. Thank you.
1
0