My bill is outrageous

My Xfinity bill is absolutely outrageous. I’ve been with Comcast/Xfinity for 20+ years and haven’t added or removed any services in 10+ years, yet my bill has gone from $190 to $340 in a few years. I’ve tried “chatting with an agent” to get my bill lowered and after going through all the verification and then explaining my reason for contacting customer service, they just “schedule” to have someone from customer service call me, which of course never happens. I’ve tried calling customer service lol, I honestly don’t know why I even waste my time. Why is it so difficult to get the most basic of things done?! I can’t even look at the current offers online without it telling me to contact customer service. I am beyond fed up with Xfinity at this point. They’re about to find all their equipment scattered in my front yard!

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XfinityChristy

Official Employee

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1.9K Messages

2 months ago

Momtoo2 Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration with the increase in your Xfinity bill. It's definitely concerning when costs change significantly over time. While prices can sometimes adjust due to various factors, I want to assure you that I'm here to explore the options available to you and see if we can find a more suitable plan. I know it's disheartening to feel like you're not getting the best value, especially as a long-time customer. I'd like to take a look at your current services and see what promotions or packages might be available to better align with your needs and budget.

To do that, would you mind sending me a direct message with your full name and address? This will allow me to access your account details and review the options. I'll do my best to provide you with a clear overview of what's available and help you make an informed decision.

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Momtoo2

Regular Visitor

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6 Messages

I typed your name into the direct message but I can’t find it in the options once all the names pop up

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2 months ago

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XfinityChristy

Official Employee

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1.9K Messages

I am so sorry, I should have included the following to help you with that.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

Billing

Momtoo2

My bill is outrageous

XfinityChristy

Momtoo2

XfinityChristy

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