Appreciate your reaching out. The process when an automatic payment was already scheduled, would traditionally be that the normal bill would draft, and then the credit is applied. This credit would then be rolled over to apply to the next statement of billing.
user_w1u3vt We can assist with getting the credit moved to the right account for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityThomasB
Official Employee
•
2.5K Messages
14 days ago
Good morning user_w1u3vt
Appreciate your reaching out. The process when an automatic payment was already scheduled, would traditionally be that the normal bill would draft, and then the credit is applied. This credit would then be rolled over to apply to the next statement of billing.
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