1 Message
My Bill Suddenly Doubled?
My bill suddenly doubled.
I tried to change plan and I found out that I can lower my monthly payment by selecting a speed that isn't even 1/3 of the speed I had at 150% of what I was paying?
I see the addresses near me can get my internet for close to the price I was paying previously, but for some reason, I can't even get down to the price to what I was paying even if I drop to 150Mbps?
XfinityPeterH
Official Employee
•
1.8K Messages
3 months ago
u/bryverine8 we can help take a look at your account and see what offers are present for you. Please feel free to send us your full name and complete address to us via our Direct Messages:
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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