Hey @user_jba06f, Thank you for visiting our official Xfinity Forums Community support page. Are you an active Xfinity customer or recently discontinued services?
If you are an active customer, the credit balance would just be used towards the next service bill.
If you recently discontinued services, a refund should take place to the last payment method used. If the initial refund does not get processed successfully, it can take 4-6 weeks for a refund check to be received.
XfinityDemitrius
Official Employee
•
3K Messages
1 hour ago
Hey @user_jba06f, Thank you for visiting our official Xfinity Forums Community support page. Are you an active Xfinity customer or recently discontinued services?
If you are an active customer, the credit balance would just be used towards the next service bill.
If you recently discontinued services, a refund should take place to the last payment method used. If the initial refund does not get processed successfully, it can take 4-6 weeks for a refund check to be received.
You can learn more about our refund process by visiting our 'What to expect with a refund from Xfinity' support page.
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