My BILL

Been ripped off for over 2.5 yrs.

3 tickets in, no resolution.

Next up, Demand Letter then small claims court.

I will sue for the full amount in California.

Us Consumers want answers!!!

Responses

U

user_zm878y

2 Messages

3 months ago

I have been on auto pay for almost 3 years. Signed up, and have been paying for 1 Gig. I have only been receiving 500 mgbts…for almost 3 years.

My cyber security (son) pulled all of our diagnostics. I have print-outs, I have recorded conversations with several representatives. They have admitted that this wasn’t right!! I have all of my recorded calls!!

I was told when I initiated my first ticket…I would be contacted within 48 hours. We are now in day 20. Still no resolution.

Another call/conversation logged tonight from a representative in Egypt.

I want MY money back!!!

1

0

XfinityAirelle

Official Employee

•

2.5K Messages

user_zm878y

We’re truly sorry for the frustration and disappointment this situation has caused you. We understand how important it is to get answers and resolve this matter quickly. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

Billing

user_zm878y

My BILL

user_zm878y

XfinityAirelle

New to the Community?