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user_wxbh9g
1st Topic

Visitor

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2 Messages

Wednesday, July 2nd, 2025

My bill

We live in the area near Houston where you actually ran a cable across a busy street to provide our service.  LOUSY!  Extreme pictulation, blank screens, no land line or internet off and for over a month.  When finally able to actually talk with a person, he took about $30 0ff our bill.  To do that, he removed the program that showed incoming calls from our land line which ID'd them on the TV screen.  Taking our costs from $293 or 297 down to $260 range.  Why did we receive a bill for over $400 this month?  Oh, I forgot the .80 cents refund that I just received notification about.  I want to speak with a customer retention employee, or we will cancel Comcast entirely.

Sharon [Edited: "Personal Information"]

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Updated 

3 months ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

3 months ago

@user_wxbh9g

Thanks for reaching out to us we do apologize for any inconvenience as this is not the type of experience we want our customers to have. I'll be happy to look into the down cable line and your monthly bill and to make sure you have all the options for the services you love and need. Please send me a direct message including your first and last name and your complete service address

 

 

Here's the detailed steps to direct message us:

 

  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_wxbh9g

Visitor

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2 Messages

I am not a "techie".  I don't see the pencil & paper to start so none of the rest is possible.  Do I need to become a member of this group to start?

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3 months ago

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XfinityRoberto

Official Employee

 • 

2K Messages

I am sorry you were not able to locate the direct message icon. May I have you try these steps.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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