Visitor
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3 Messages
MY CREDIT
In august I received my final bill showing that a credit of $707.26 is due my all of my equipment was returned to xfinity store in belmar, colorado before I received this in the mail. I have called on 4 different dates and each time told that it is going in the mail allow 15 days. Every fifteen or eighteen days I w ould call customer service and I was told tje same thing thst my account shows it is being taken care of. I am sooo tired of being lied to as of today oct. 22nd there is nothing in the mail. I have a call into kusa news to steve on your side to see if he can help .
My account number is [Edited: "Personal Information"]
[Edited: "Personal Information"]
XfinityArmand
Official Employee
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2.4K Messages
7 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_fs9ho3! We are so glad to hear from you and want to help in any way that we can to address your billing concerns. No worries! You have reached out to the best team to get things ironed out. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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• Press Enter to send it
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