My internet bill has gone up $20 with no explanation as to why

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello and welcome to Comcast @user_ouawu8! 😊 We appreciate you reaching out to us today regarding the extra fee on your bill. We understand that dealing with additional charges can be frustrating, and we apologize for any inconvenience you’ve experienced. Our dedicated team of Billing experts is here to assist you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.