Visitor
•
1 Message
My monthly bill is out of control!!
Our monthly bill for cable/internet has steadily grown over the past year to approx $275 a month! We are retired and can’t keep doing this! I spoke with two different reps in two departments today and all they could offer me were set packages that would include a mobile line, which I do not want or need! They could not offer me any options to retain the services we are receiving and want to keep at a lower price! Seriously???! This price is ridiculous, especially on a retired budget! We are seriously considering canceling our service and exploring other options instead!!
XfinityRichard
Official Employee
•
2.9K Messages
2 days ago
Hi there, @user_gfggre ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding what you pay monthly. Please be assured you reached the right person to assist you and go over what have available. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0