1 Message
My promotional discount (12-month) is ending this month
I see that a promo discount I have for TV and internet is ending later this month. How do I either renew, downgrade, or cancel to keep my monthly bill affordable?
1 Message
I see that a promo discount I have for TV and internet is ending later this month. How do I either renew, downgrade, or cancel to keep my monthly bill affordable?
XfinityArmand
Official Employee
•
2.1K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_m318ek! We are so glad to hear from you and want to help in any way that we can to address your account billing concerns. No worries! You have reached out to the best team of experts to get things ironed out for you. So that we can get the ball rolling on this, please feel free to send us a private message with your details, and from there we can get to work on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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