my reimbursement on my account for overpayment

I was owed my my back on my DEBT card .I was owed only 60 days back and the rest of my money was going on my account every time I call Xfinity is giving me the run around I was told by two supervisors that I would receive an email confirmation regarding my fund being put back on my account.I really need someone to call me I've been patient .

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XfinityJorge

Official Employee

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2.5K Messages

2 months ago

user_7elepe Hey there! Thank you so much for using our Xfinity Support Forums and we are here happy for the opportunity to work together to see what is going on with your reimbursement. We know being able to see and know where your money is important and we got your back. In order to get started can you send us a DM with your complete name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_7elepe

my reimbursement on my account for overpayment

XfinityJorge

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