1 Message
My service got taken down after i paid!
I recently moved and activated my service a week ago and havent had any issues. All of a suddent my service drops and im being told i dont have active account after i paid my bill and im without internet! I cant speak with a live agent because the customer service line says the chat bot can help and it cant. Please let me speak to a live agent.
EG
Expert
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109.8K Messages
10 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_7ui6do
2 Messages
10 days ago
Hello @user_hwrpou thanks for reaching out, I understand your concern with your service. I would be happy to take a look at your account to better assist you! To take a look a your account please send a direct message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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