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user_vpl5gi
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Thursday, November 7th, 2024 6:18 PM

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My two-year internet plan is ending in a couple months. How do I make sure my rates don't increase?

When I originally signed up with Xfinity two years ago, I was able to get the first two years at $55 per month, but that rate will increase once the initial two-year period has concluded.  I cannot afford an increased internet bill, and I see Verizon offers internet at this $55 price per month for my address, so if need be, I can switch to Verizon.  However, I'd prefer to remain with Xfinity, as I haven't had many issues over the past two years.  I am wondering what I need to do to make sure my monthly rates don't increase.  Can someone help me with this?

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Updated 

2 months ago

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EG

Expert

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108.8K Messages

4 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.1K Messages

4 months ago

 

user_vpl5gi Thanks for posting on our Community Forums. With the promotional rate expiring, we can always look for another offer for you. You can also manage your account and look for a new plan right on xfinity.com. If you'd like us to review available plans, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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XfinityAdrienne

Official Employee

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1.1K Messages

2 months ago

I am so happy we were able to get your account into a new promotion, @user_vpl5gi! Please don't hesitate to reach back out if you have any additional questions, we are happy to help. We would recommend explore through all our boards here on the Xfinity Forums, there are lots of great advice and fixes. Have a wonderful rest of your day! 

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