Visitor
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1 Message
My Xfinity bill went up by $10 even with 5 year price lock
What service change? I did not initiate any changes to my plan. Its so hard to get hold of them, they don't even have email system to contact. Their chat bot is a broken system it goes into constant loop of sign in without getting me any real help.
EG
Expert
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114.8K Messages
17 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.1K Messages
17 hours ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your concerns about your bill. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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