name is misspelled in the bill

Hello again, @user_br653c ! You've come to a great place for support :) Our Digital Care Team is awesome to work with because we do have access to your account and billing statements, and I can totally update your name once we authenticate the account.

I see that you've already sent a direct message, which I'll respond to shortly. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.