NCTUE Issue

We'll be more than happy to take a further look @meekeral, you have definitely come to the right place for assistance.

To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated the account in question.

To send a Direct Message:

Ensure you are logged in

•  Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.