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Jadusica
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24 Messages

Thursday, November 7th, 2024 6:21 PM

Need help at corporate level

My bill payment once again was higher than expected. I've reached out to chat agents but I feel something is getting lost in translation. This is the 3rd month now for my mobile bill. Getting a bit out of hand now. To the point of instead of upgrading phones, it's finding a new carrier.

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16 days ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

16 days ago

@Jadusica

 

Thank you for reaching out to our Forums team. it’s great we can connect this way! I understand how concerning it is to receive a bill higher than expected,

 

Have you tried reaching out to our awesome mobile agents via https://www.xfinity.com/mobile/support ?

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Jadusica

Contributor

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24 Messages

I spoke with agents a few times now throught the "Ask Xfinity" support agents. We end up just going in circles. Hence why I'm here on this forum. I can only do those circles so many times before I lose my mind. This month I'm just skipping that step and came straight here.

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16 days ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@Jadusica

 

 

Ohh no! I do apologize for any inconvenience. If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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