Need help canceling two Xfinity Internet accounts

Hi, I need help canceling my Xfinity Internet services. I am currently outside the United States and cannot call customer service. I have two service accounts associated with my Xfinity ID, but I can only see one of them online. Could an Xfinity Support representative please assist me?

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XfinityJeniece

Official Employee

•

4.5K Messages

2 days ago

Hey there, @user_j3l11b, thanks for reaching out through Xfinity Forums regarding your account. We are here to help with disconnecting your account. We are sad to hear you want to leave Xfinity. Can you please send us a direct message with your full name and your full address?

How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

user_j3l11b

Visitor

•

1 Message

Hi Xfinity Support,

Thank you for your response and for helping me with this matter.

I am currently outside the United States and have already moved out of my previous residences in Michigan.

I originally signed up for what I believe were one-year Internet service plans, and the one-year contract periods should have already ended. Therefore, I would like to cancel both of my Xfinity Internet services immediately, effective October 16, 2026.

I have two Xfinity Internet accounts associated with my email address, but only one of them appears in my Xfinity app.

[Edited: "Personal Information”]

I would appreciate your help with the following:

Contract Status: Could you please verify whether the one-year contract periods for both accounts have ended? Since I believe I have already fulfilled my one-year commitments, I would like to confirm that there will be no early termination fees.
Immediate Cancellation: Please cancel both Internet services effective today, October 16, 2026.
Upcoming Payment: One of my accounts has an upcoming payment scheduled for October 18, 2026. Could you please confirm whether this payment can be stopped? If the payment has already been processed or scheduled, please let me know whether I would be eligible for a refund.
Equipment Return: Could you please check both accounts and confirm whether I need to return any Xfinity equipment, such as a modem or router? If so, please specify which devices need to be returned, including their model names or serial numbers, and the return deadline.
Final Charges: Please confirm whether there are any outstanding balances, cancellation fees, or other charges associated with either account.

Since I am currently outside the United States and cannot make calls using my U.S. phone number, I would greatly appreciate it if we could complete the entire cancellation process through direct messaging.

Please provide written confirmation once both accounts have been successfully canceled.

Thank you very much for your assistance!

(edited)

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2 days ago

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user_j3l11b

Need help canceling two Xfinity Internet accounts

XfinityJeniece

user_j3l11b

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