Visitor
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1 Message
Need help cancelling an order + account issues
I ordered Xfinity NOW 2 days ago, however, despite being charged $30, I never received any email confirmation nor tracking, and I cannot access any of the member pages on my profile to check billing etc nor can I sign in to the app. And I'm now finding out a recent storm actually took out the coaxial lines from our house and I'm better off getting fiber, but I can't even view or cancel my order because my account isn't working properly and I still never got an email regarding it. I would really prefer if possible to just cancel the whole thing and be refunded or at least get into my account. Thank you
Accepted Solution
XfinityVictor
Official Employee
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2.5K Messages
9 hours ago
Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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