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user_cmkddc
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Sunday, October 27th, 2024 2:37 PM

Need help cancelling

My Internet bill just jumped from $90/mo to $120/mo with no warning. When I tried to cancel service I keep running into a message about delay being longer than usual.  How do I address this?

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28 days ago

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XfinityMarcos

Official Employee

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1.9K Messages

28 days ago

Hi user_cmkddc, I can see how a bill like that would have you looking to another provider, I'd be looking to make a change if I were in your shoes to. To disconnect your service, we'd need to access your account and complete an order, which I can certainly help with. If I could find a new promotion for you, would you be interested in staying here at home with Xfinity? 

 

 

 

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user_cmkddc

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While I'm pretty mad, it's encouraging that Xfinity has at least one employee (you) willing to talk. So, yes, I'd be happy to discuss anything that makes sense.

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28 days ago

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XfinityMarcos

Official Employee

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1.9K Messages

 

user_cmkddc, I appreciate the chance to work with you, and I promise I'll do all I can. I know this isn't the greatest thing to deal with over your weekend, so thank you for sharing your time with me. We'll need to get access to your account to do anything on the account, but I have your back every step of the way. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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28 days ago

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