1 Message
Need help with account cost.
Hello, I need some help getting my bill to a better place. Long time existing customer but need to adjust services to get the bill where it needs to be. How is the best way to get help?
1 Message
Hello, I need some help getting my bill to a better place. Long time existing customer but need to adjust services to get the bill where it needs to be. How is the best way to get help?
XfinityOrlandoM
Official Employee
•
1.9K Messages
3 months ago
@user_a9gba8
Thank you for reaching out to our team, I use Facebook it’s great we can connect this way! I understand how concerning it is to receive a bill higher than expected. Go ahead and send me a direct message including your name and address and I'll see what options we have to find you a better price for the services you love and need!
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Press Enter to send it
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