Visitor
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1 Message
Need help with payment arrangment
Due to some unforeseen financial challenges, I am unable to pay the past due amount I owe for a payment arrangement due in 3 days. I was able to make a smaller good faith payment and can make one additional smaller payment. In order to pay the full past amount due, I need it extended to the 27th. I have tried using the automated system and have been told my account is eligible for a payment arrangement, but the available dates and amounts do not show. I have spoken to two customer service agents and a supervisor by chat. I was told to go to the Xfinity store to request an installment plan. Then I was told that I did not qualify for the installment plan. I was told that I also did not qualify for any additional extension through the billing department but to call the payment department and if they took my call, they might have options. I am just trying to sort this out and not lose my services. I have been a customer for 18 years for multiple services. Any help is appreciated.
XfinitySeth
Official Employee
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1.6K Messages
6 days ago
Happy Wednesday Team_AR2010! I'm glad you've come to our community for help with your billing concerns, and we're happy to help 👍 I know how important it is to be able to make payments in the way that best fits your lifestyle, and we're always happy that we can provide our customers with options to do that via payment arrangements. While we cannot set payment arrangements for you through this channel, we can definitely verify your eligibility for one if you'd like for us to check.
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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