Visitor
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1 Message
Need help with reissue for an expired $200 virtual prepaid card
Hello Xfinity Support team,
I am writing to request assistance with an expired virtual prepaid card from an Xfinity offer.
Issue: I received a $200 Virtual Prepaid Card that was issued on October 14, 2025. Unfortunately, the card expired before I was able to use the funds.
Request: I have not used any portion of this balance and would like to request a card reissue (replacement).
Could you please help me create a ticket or guide me through getting this reissued? Please let me know what account details or information you need from me via Direct Message.
XfinityEmilyB
Official Employee
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3.1K Messages
7 days ago
To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
- XfinityEmilyB
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