Visitor
•
1 Message
NEED HELP
I have been incorrectly billed over a year. I have tried to reach out via chat support and FB messegner to not get any response. I have wasted hours trying to contact someone with no help at all.
Visitor
•
1 Message
I have been incorrectly billed over a year. I have tried to reach out via chat support and FB messegner to not get any response. I have wasted hours trying to contact someone with no help at all.
Accepted Solution
XfinityAbby
Official Employee
•
440 Messages
2 months ago
Hello @tdc89. Thank you for reaching out on our Community Forum. I am sorry that you have had so much trouble getting assistance, you have come to the right place for help and I would love to assist you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0